Last updated: October 2, 2026
1. Who we are
Serenity Market
Business operated by Pascal Bigeault
1049 Avenue Denicourt, Saint-Césaire, Quebec J0L 1T0, Canada
Email: boutique@serenityonline.ca
Phone: 581 246-0174
2. Our products
Our clothing and accessories with our designs are made to order by our printing partner Printful. Other products are shipped directly by our supplier CJdropshipping from its warehouses in China, Canada or the United States; each product page states where it can be delivered. The description, material, dimensions, size guide and photos of each product are on its page; on-screen colours may differ slightly from reality.
3. Prices
Prices are in Canadian dollars and include shipping to Canada and the United States: no shipping fees are added. Before you confirm your order, the summary details the price of each product and the total amount due. Serenity Market is a small supplier under tax law and is not registered for the GST and QST: no sales tax is charged. If registration becomes mandatory, taxes will be clearly shown before you order.
Third-party charges: a shipment that crosses a border may be subject to taxes, customs duties and brokerage or handling fees, charged by the customs agency or the carrier and payable on delivery. For a product shipped from China, the Canada Border Services Agency may collect GST and QST (and, depending on the product, duties) when the parcel is worth more than $20. These amounts cannot be calculated in advance; they are not collected by us and are not included in our prices.
4. Ordering and payment
Before paying, you see the full summary of your order: you can change it, correct any error, accept it or abandon it. Payment is made by card (Visa, Mastercard or American Express) through Stripe; we never see or store your card number.
As soon as you order, you receive a confirmation email that serves as yourcopy of the contract : it contains your name and address, the date, the details of the products and prices, and a link to these terms, which you can keep and print.
5. Delivery
We deliver in Canada, and in the United States for products whose page says so, to the shipping address you provide. Timelines: 2 to 5 business days of production for printed products, then 3 to 8 business days in transit; up to 20 business days for products shipped by our supplier. In all cases, delivery is scheduled no later than 20 business days after your order.
Carriers: Canada Post, Purolator, UPS, FedEx, DHL, USPS or a partner carrier of our suppliers, depending on the product and address. The carrier’s name and the tracking number are emailed to you as soon as your order ships. See also our page Shipping & Returns.
6. Your cancellation rights (Quebec Consumer Protection Act)
- Before production: you can cancel your order free of charge as long as it has not gone into production or preparation. Write to us as soon as possible.
- Within 7 days of receiving your copy of the contract, you may cancel the contract if: a) we did not properly disclose information required by section 54.4 of the Act; b) you could not accept, refuse or correct your order before confirming it; c) the copy of the contract does not comply with the Act; or d) it cannot be kept or printed. If you only notice the omission on delivery or when you receive your credit card statement, the 7-day period starts at that time. If the copy of the contract is not sent to you within 15 days of the order, the period is 30 days from the order.
- Late delivery: if the product is not delivered within 30 days after the delivery date set in the contract (or a later date agreed in writing), or, if no date was set, within 30 days of the order, you may cancel the contract at any time before delivery.
- How to cancel: by written notice, for example an email to boutique@serenityonline.ca.
- Refund: within 15 days of cancellation, we refund all amounts paid, including shipping costs. If you have already received the product, you return it to us within 15 days; when cancelling for one of the reasons above (7 days or late delivery), we pay the reasonable return costs.
- Chargeback: if we do not refund you within 15 days, you may, within the following 60 days, ask your credit card issuer in writing to reverse the payment (chargeback).
7. Returns, defects and warranty
Because printed products are made especially for you, they cannot be returned or exchanged simply because you changed your mind (size or colour chosen). Products from our warehouses may be returned within 30 days if new and unused (return shipping at your expense unless defective). This policy does not limit your cancellation rights under section 6.
A product that is defective, damaged on delivery or different from your order is replaced or refunded free of charge: write to us with a photo. We ask you to do so within 30 days of receipt so we can act quickly with our suppliers, but this deadline does not limit the legal warranty (sections 37, 38 and 53 of the Quebec Consumer Protection Act): goods must be fit for their normal purpose and remain durable for a reasonable time.
8. Privacy
See our privacy policy.
9. Language
These terms are written in French, and the French version applies. This English translation is provided for your convenience; if the two differ, the interpretation most favourable to the consumer prevails.
10. Governing law
These terms are governed by the laws of Quebec and Canada. They do not limit any of your rights under the Quebec Consumer Protection Act.
