{"id":4,"date":"2026-09-27T19:01:37","date_gmt":"2026-09-27T23:01:37","guid":{"rendered":"https:\/\/www.serenitymarket.ca\/?page_id=3"},"modified":"2026-10-02T18:07:48","modified_gmt":"2026-10-02T22:07:48","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/www.serenitymarket.ca\/en\/politique-de-confidentialite\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p><em>Last updated: October 2, 2026<\/em><\/p>\n<p>This policy explains how Serenity Market protects your personal information, in accordance with Quebec\u2019s Act respecting the protection of personal information in the private sector (Law 25).<\/p>\n<h2>Person in charge of the protection of personal information<\/h2>\n<p>Pascal Bigeault \u2014 <a href=\"mailto:boutique@serenityonline.ca\">boutique@serenityonline.ca<\/a><\/p>\n<h2>What we collect, and why<\/h2>\n<ul>\n<li><strong>For your order:<\/strong> name, shipping and billing address, email, phone (optional), products ordered. They are used to process, ship and track your order, and to contact you about it.<\/li>\n<li><strong>For payment:<\/strong> it is processed by <strong>Stripe<\/strong> ; we never receive or store your card number.<\/li>\n<li><strong>If you create an account:<\/strong> username and password (encrypted), your order history.<\/li>\n<li><strong>To show the products we can deliver to you:<\/strong> the IP address of your connection is used, on our own server, to determine your country (Canada, United States or other), so that we only show you products we can deliver to you. This check uses a local database: your IP address is neither kept for this purpose nor shared with anyone. You can also choose your country yourself with the \u201cShip to\u201d selector at the top of the pages. IP location: <a href=\"https:\/\/db-ip.com\" target=\"_blank\" rel=\"noopener\">IP Geolocation by DB-IP<\/a>.<\/li>\n<li><strong>Cookies:<\/strong> those needed for the cart, sign-in, payment and your choice of delivery country and, <strong>only if you accept<\/strong>, marketing cookies that note where your visit comes from (for example Google or Facebook) to link it to your order, and the pixel of <strong>Meta<\/strong> (Facebook, Instagram), which measures our ads (page views, add-to-carts, purchases); Meta then receives your IP address and technical information about your browser, in the United States, but never your name, email or address. You can refuse or change your mind at any time (see our <a href=\"\/en\/politique-de-temoins\/\">cookie policy<\/a>).<\/li>\n<li><strong>Links to Amazon:<\/strong> our Amazon Finds page contains affiliate links (Amazon Associates Program). When you click one of these links, you leave our site: Amazon may then use its own cookies, on its own site, to know that you came from us. We receive no information about you; Amazon only tells us the total of qualifying purchases, with no names.<\/li>\n<\/ul>\n<p>We never sell your information.<\/p>\n<h2>Who we share it with<\/h2>\n<p>Only with those who need it to fulfil your order:<\/p>\n<ul>\n<li><strong>Stripe<\/strong> (payment);<\/li>\n<li><strong>Printful<\/strong> (production and shipping of printed products);<\/li>\n<li><strong>CJdropshipping<\/strong> (shipping of other products);<\/li>\n<li>carriers (delivery);<\/li>\n<li><strong>Automattic<\/strong> (WordPress.com and Jetpack), which connects the store to our mobile management app and protects it against attacks: a copy of order information is synchronized there.<\/li>\n<\/ul>\n<p>Some of these partners process information <strong>outside Quebec<\/strong> (elsewhere in Canada, in the United States, Europe or Asia). We have assessed that they provide adequate protection, and they may only use your information to fulfil your order.<\/p>\n<h2>Where and for how long<\/h2>\n<p>The store is hosted on our own servers in Quebec. Order information is kept for the period required by tax law (6 years), then destroyed; customer account information is kept until you delete your account.<\/p>\n<h2>Your rights<\/h2>\n<p>You may at any time ask to<strong>access<\/strong> your information, to have it <strong>corrected<\/strong>, to <strong>withdraw your consent<\/strong>, to obtain a <strong>copy<\/strong> in a common format, or to have <strong>deleted<\/strong> your account, by writing to <a href=\"mailto:boutique@serenityonline.ca\">boutique@serenityonline.ca<\/a>. We answer within 30 days. You may also file a complaint with the <a href=\"https:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener\">Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec<\/a>.<\/p>\n<h2>Privacy incidents<\/h2>\n<p>If an incident presents a risk of serious injury, we will notify you and the Commission d\u2019acc\u00e8s \u00e0 l\u2019information as soon as possible.<\/p>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 2 octobre 2026 Cette politique  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Serenity Market<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.serenitymarket.ca\/en\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 - 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